We design and deploy AI solutions shaped around your company's processes, data and infrastructure.
Solutions
Each module works on its own; together they form an AI system connected to your data, processes and tools.
01 / 06
AI agents and assistants that do real work, not just hold a conversation.
We build chatbots and AI agents for customer service, sales, e-commerce and internal knowledge bases. They work on your company's real data and rules: they handle enquiries, draft documents, carry out research and run multi-step processes, 24/7.
02 / 06
Voice agents that answer the phone when your team can't.
We deploy AI voice agents that handle calls automatically: booking appointments and reservations, qualifying leads, answering questions and routing calls. They take pressure off your team and respond instantly, outside office hours too.
03 / 06
Systems that see and understand images from cameras, photos and scans.
We build applications that analyse images: defect detection on the production line, health and safety checks, counting people and vehicles, reading number plates and labels, OCR for invoices and documents, shelf and stock monitoring, and assessing photos of damage.
04 / 06
Custom AI applications and platforms, shaped around how your company works.
We design and build AI applications and business systems: operational dashboards, internal tools, agent-based systems and solutions that bring together many data sources and APIs. From concept and MVP to production.
05 / 06
Repetitive work gets done on its own, so your team can focus on what matters.
We automate business processes with AI, n8n, Make and API integrations: CRM, forms, email, documents and reports. First we analyse your processes and show where AI will deliver a real return, then we design, deploy and keep improving.
06 / 06
AI connected to the tools your team already uses.
We integrate AI with your company's ecosystem: Microsoft 365, Teams, SharePoint, Power Automate, Dynamics 365 Business Central with Continia Document Capture, CRM and ERP. We automate invoice and order workflows and build assistants that work on your ERP data.
Voice AI, live
This is how the voice agents we deploy for our clients sound. Listen to a sample call or call it from your browser.
Voice AI / Sample call
Call from your browser, microphone required, up to 5 minutes. Prefer the phone? +48 42 637 80 09
How we work
The first deployment usually takes 4-12 weeks, depending on scale and integrations.
01
We find the process worth handing over to AI.
We talk about where time really goes: phone calls, repetitive emails, retyping data between systems. Then we pick the process that will deliver a measurable result fastest.
02
We design how AI will do the work.
We map the flow step by step: what the system handles on its own, when it hands a case over to a person, and what data it needs to give specific answers.
03
We build the agent, application or automation.
You get a working version you can use straight away: a voice agent that answers calls, an agent that handles enquiries, or an application that brings the whole process into one place.
04
We connect your CRM, ERP, data and tools.
The system is not an island. Conversations, requests and documents land where your team already works, with no manual retyping.
05
We go live in production, with monitoring.
Launch on real traffic, with fallback scenarios and a clear path for handing a case over to a person. Your team knows how to work with the new system.
06
We measure the impact and develop the system.
We analyse conversations, statistics and results, fix weak spots and add further processes once the first one is paying for itself.
About us
Ivorylab is a technology studio that designs and deploys AI systems for business, from the first concept to a working deployment. We combine product thinking with engineering experience.
See what is already running01
We design AI as part of your company's whole ecosystem, not as a standalone tool sitting next to your processes.
02
We build for production: stable, scalable and measurable from day one.
03
Every deployment has a clear goal: lower costs, time won back or greater efficiency.
Case studies
A few deployments where AI took over a specific job. The numbers come from measurements after launch.
01 Problem
The medical clinic handled hundreds of phone calls daily for appointment scheduling. Receptionists were overwhelmed, patients waited in queues, and many calls went unanswered, especially outside working hours.
02 Solution
We implemented an intelligent AI voicebot that automatically answers calls, checks doctor availability in the clinic system and schedules appointments. The bot handles rescheduling, SMS reminders and answers the most common patient questions.
03 Result
Waiting time dropped from 4 minutes to instant response.
01 Problem
The accounting office serving 200+ clients struggled with manual tracking of tax deadlines, document collection and answering repetitive client questions.
02 Solution
System automatically sends deadline reminders, collects documents through a dedicated portal, answers FAQs through a chatbot and generates status reports for accountants.
03 Result
Zero missed tax deadlines since system implementation.
01 Problem
The e-commerce store with a wide assortment had a high cart abandonment rate. Customers had difficulty finding suitable products and didn't receive real-time help.
02 Solution
AI chatbot integrated with the product catalog helps customers choose, answers questions about availability and specifications, suggests complementary products and guides through the purchasing process.
03 Result
Conversion grew by 30%, abandoned carts dropped by 25%.
01 Problem
The sales team wasted hours on manual data entry in CRM, sending follow-ups and lead qualification. Many sales opportunities were lost due to lack of systematic approach.
02 Solution
We automated the entire pipeline: automatic lead collection from forms and social media, AI scoring, email follow-up sequences, CRM updates and alerts for sales reps about hot leads.
03 Result
Sales reps focus exclusively on closing sales instead of administration.
Testimonials
Automations implemented by Ivorylab significantly improved our business processes. Thanks to them, we save time and eliminate errors.
Industries
Pick an industry and follow one situation step by step: from the event to the result in the system.
01 11:15 pm
A customer asks in the chat about the offer and the delivery timeline
AI agents
02 Straight away
The agent scores the lead and saves the conversation in the CRM
Integrations
03 8:00 am
A salesperson starts the day with a brief and a booked call
Automations
AI agents
Voice AI
Vision AI
AI applicationsAutomationsIntegrationsSales and customer service
See the case study01 11:15 pm
A customer asks in the chat about the offer and the delivery timeline
AI agents
02 Straight away
The agent scores the lead and saves the conversation in the CRM
Integrations
03 8:00 am
A salesperson starts the day with a brief and a booked call
Automations
Technology and partners
We choose the technology to fit the task. We take part in the startup programmes of the providers we use every day: that means a direct line to their teams and terms we pass on to our clients' deployments.
Telephony, numbers and SIP for voicebots.
Speech synthesis and a direct line to the ElevenLabs team.
Payments and billing in the applications we build.
Cloud infrastructure for pilots and production deployments.
Free AI audit
A few minutes of answers in exchange for a report tailored to your company and industry. No commitment, no card.
Industry, where time goes, systems and budget. You click your answers, no account needed.
Four areas and estimated savings, right after the last question.
Recommendations with similar deployments, the payback estimate and a step-by-step plan. On screen, as a PDF and by email.
AI audit report
Example: e-commerce, 11-50 people
High potential, good conditions
Orders and answers to repetitive customer questions take up the most time.
Recommendations
AI agent for customer enquiriesHigh priority · 2-4 wksAutomated order workflowHigh priority · 3-5 wksOut-of-hours voicebotMedium priority · 4-6 wks3-stage roadmap · PDF download
A sample report. Yours will be built from your answers.
Knowledge base
Practical articles on voicebots, AI agents and automation, with examples from real projects. The articles are written in Polish.
FAQ
Can't see your question? The assistant on this site knows our projects and will answer straight away.
Ivorylab is a technology studio that designs, builds and deploys custom AI solutions for companies: AI agents, voicebots, applications, automations and integrations with the systems a business already uses. We work with companies across many industries, from e-commerce and law firms to healthcare and real estate.
The easiest way in is the free AI Audit: you answer 26 questions and get an instant report with recommendations, estimated savings and an implementation plan. If you would rather talk, book a meeting and we will go through your processes together.
It depends on the complexity of the project. A simple customer service chatbot goes live in 2-4 weeks. An advanced voicebot integrated with your CRM and automated processes usually takes 6-12 weeks.
We start with discovery: getting to know your processes, data and goals. Then we design the architecture, build the first version, test it with users and deploy it to production. The whole thing usually takes 4 to 16 weeks, depending on the scale of the project.
The cost depends on the scope of the project. We work in two models: a one-off implementation with maintenance, or a monthly subscription. We will prepare a quote free of charge after a short conversation about your needs.
Our solutions don't replace people, they take work off their plate. Voicebots and chatbots handle repetitive tasks (answering common questions, booking appointments, qualifying leads), so your team can focus on the work that needs experience and empathy.
Yes. We connect our solutions with CRM systems (HubSpot, Salesforce), ERP, e-commerce platforms (Shopify, WooCommerce), booking systems and many others, via API or n8n.
Yes. We design and deploy custom AI applications, AI agents and complete systems tailored to a company's needs: from simple tools for a team to complex platforms connected to many data sources and APIs.
We work with the latest language models: OpenAI GPT, Anthropic Claude, Google Gemini, Groq, DeepSeek and others. For Voice AI we use ElevenLabs, Cartesia, Deepgram, Vapi and Retell. We build the infrastructure on Google Cloud, AWS, Azure and Supabase.
Yes. We process data in line with GDPR and use end-to-end encryption, and client data is never used to train AI models. If your organisation's regulations require it, we can deploy the solution on-premise.
Among others, we work with e-commerce, automotive (car dealerships), law firms, healthcare (appointment booking), real estate, finance and B2B companies. Every solution is tailored to the specifics of the industry.
Newsletter
Every two weeks: what really works in AI for business.
Deployments, numbers and tools we have tested in real projects. Short, no noise.
Contact
Half an hour is enough to pinpoint the process AI can take over fastest. No commitment, and a concrete proposal at the end.
or directly: kontakt@ivorylab.pl+48 42 637 80 57
